Policies and FAQs

AGE

You must be 18 years or older to book. No exceptions.

__________

BOOKING
All booking is done through my booking website and requires putting a credit card on file to book, in case of cancellations or no shows. You will not be charged upon booking.

__________

LATE ARRIVALS
If you are more than 15 minutes late without reaching out your appointment will be cancelled and you will be subjected to my late fee. Please text or call me if you're going to be late. Do not DM me on Instagram, there is a good chance I will not catch it in time.

__________

NO CALLS/NO SHOWS
NO CALL NO SHOWS will be subject to 75% - 100% of total service amount.

__________

All policies apply to all appointments including gift cards/gift certificates on file. Please contact me via email, text, or call as soon as possible. Appointments must be rescheduled or cancelled 48 hours in advance. I am understanding and realize life happens. But it can also be extremely difficult or impossible to fill last minute times. You may be subject to a fee of 50% of total service.

__________

PRODUCT PURCHASES
All purchases with Face of Grace are final sale. If your products arrive damaged you must email with photos of the packaging & items within 3 days. As a small business, I unfortunately cannot sustain the same kinds of returns/ exchanges a large corporate business can. If you have experienced reactions in the past or have any known or possible known allergies/irritants please indicate this within your health intake form.

__________

INTAKE FORMS
All new Face of Grace Clients are expected to fill out a New Client Intake Form before arriving for their first facial. If you don't, you will be required to fill out the form before beginning your facial with no price adjustment. Please fill out each question. Your skin is a dual sided organ, impacted by diet, lifestyle, stress levels,  and medications all play a part in the skin you see.
Returning clients will be required to fill out a new Consent Form and a Health Update Form before every visit. Please note that these forms are to make sure that you as the client and myself as your practitioner are both as well informed as possible to give you the best experience and outcome.
You will find all forms here

FAQs

If you have never booked with me before and/or currently not on an Osmosis Vitamin A serum, please book the Outer Peace Facial. All facials are customized to your specific concerns, needs and goals.

  • Fill out the new client (or returning client) health form & also consent/policies form for your treatment.
  • Remember to be open, honest and as detailed as possible with me. I am on your team and here to help you reach your goals.
  • Do not use Retinol, any exfoliating products (Glycolic, Salicylic, Lactic acids etc) for 72 hours prior to appt
  • Avoid waxing, shaving, dermaplaning 72 hours prior to appt
  • Avoid excess sun exposure for 72 hours prior to appointment

NOTE:

  • Received Botox and or filler? Wait two weeks to book a facial.
  • Received laser or IPL treatment? Wait one month to book a facial.
  • Received Microblading or permanent makeup? Wait one month to book a facial
  • Received Microneedling/Radiofrequency Microneedling? Wait two weeks.
  • Avoid wearing makeup if at all possible
  • If you have an appointment before noon, feel free to come fresh faced
  • Please plan to arrive 5 minutes before your start time
  • Bring a clean covid face mask for after appointment if you so choose
  • Please refrain from sunbathing for and spending excess time in the sun for the rest of the day, and if you plan to be out and about, wear a hat and remember to reapply your sunscreen
  • Avoid heated spaces like saunas, or hot yoga for 24 hours
  • Avoid exfoliating products for the next 2 days (which shouldn't be hard - we don't over exfoliate here 😉)
  • Purging after professional treatments is always a possibility. Please contact me with any issues

While everyone is different, in general coming every 4-8 weeks is optimal. Depending on skin conditions like inflammatory acne, twice a month may be needed in the beginning.

  • Yes! All products used are pregnancy safe, and the massage table is adjustable to keep your head and/or legs up. Any modality that is not pregnancy safe will be avoided or modified (like Gua Sha)
  • If you or your doctor have any concerns, please be sure to communicate with your doctor and make note of what ingredients you need to avoid and what you may not be comfortable using or doing during your facial time
  • Unfortunately no. Until it the scab has fully shed and the skin behind it has healed, it is still contagious. Whether it's an active or healing cold sore, the movements of facial massage can actually exacerbate the lesion, or cause it to spread to the eye area
  • If you have a sore currently, you'll want to continue your regimen at home and bump up hydration, so your skin is ready to go for your next treatment
  • Face of Grace is located at 34005 Wescoats Rd in Lewes Delaware. I am the second townhouse in the first row of 4, yellow in color
  • This is located on a one way road off of Route 1, so please be sure to slow down to turn into the development or you'll have to loop all the way back around.
  • Please be aware that Face of Grace has 3 parking spots allocated for the business, with designated parking signs. Those are the only parking spots that you can park in. If all parking spots are filled, there is a brick-paved space between the two sets of townhomes, and you are welcome to park in one of those spots.
  • No guests or pets are allowed at Face of Grace.
  • Please note, I DO have a dog which I try to make clear on all social media and she does occupy the space with me. She is very sweet and she will demand pets if you want her on your lap during your service (optional)

For more FAQs, visit our FAQs link at the bottom of our homepage.