Policies

AGE
You must be 18 or older to book an appointment. No exceptions.

BOOKING
Services are available by appointment only and booked via Vagaro, my booking platform, which you can do here or in person after your appointment. Vagaro requires a credit card to book appointments. You will not be charged upon booking. It is kept securely on file in the case of same day cancellations or no call no shows. It is recommended that you fill out all forms prior to your service, as to not take away from your service time.

LATE ARRIVALS
Please reach out to me via text, call, or email if you are going to be late. Messages get lost on Instagram - this is not the place to cancel or reschedule appointments. After 15 minutes the appointment will be canceled, and you will be charged 50% of the total service amount. No exceptions.

CANCELLATIONS
We value your business and appreciate your cooperation with our cancellation policy. We require that you advise us at least 24-hours in advance if you need to change or cancel an appointment we have held for you. All policies apply to all appointments including gift cards/gift certificates on file. Please contact me via email, text, or call as soon as possible. I am understanding and realize life happens. But it can also be extremely difficult or impossible to fill last minute times. You may be subject to a fee of 50% of total service.

Appointments booked for the same day are considered confirmed and cannot be cancelled, to adhere to our 24-hour cancellation policy.

NO CALLS/NO SHOWS
If you fail to appear for your appointment without attempting to cancel your appointment at least 24 hours beforehand, the full amount of the service will be charged to your credit card.  

RETURNS/EXCHANGES
All purchases at Face of Grace are final sale. If your products arrive damaged you must email with photos of the packaging & items within 3 days. As a small business, I unfortunately cannot sustain the same kinds of returns/ exchanges a large corporate business can. If you have experienced reactions in the past or have any known or possible known allergies/irritants please indicate this within your health intake form.